DECORACIÓN EN POLIURETANO CON IDEAS
All materials come with a 2-year warranty against manufacturing defects. In the event of issues such as warping or discoloration, please contact us to conduct a cause assessment and proceed with replacement of the material as quickly as possible.
Due to the rustic nature of the material, size variations may occur, but they will not exceed 2 cm.
Warranty exclusions:
Damage caused by exposure to weather conditions (rain, sun, etc.)
Damage resulting from incorrect installation
Materials modified at the customer’s request (custom beams, special cuts, or adjustments)
The Seller is not responsible for breakage or damage caused by the shipping company if the following delivery conditions are not met:
All incidents must be noted on the delivery note signed by the customer, stating:
“DAMAGED GOODS / DAMAGED PACKAGING”
If damage is not reported within 24 hours of delivery, returns or exchanges will not be accepted.
All deliveries are made to street level. Transport companies do not carry goods into private premises or apartment buildings.
Instructions upon receiving your order:
Inspect all packages before signing the delivery note.
Record any damage in the acknowledgment section (“Conforme”).
Do not sign immediately without checking the condition of the goods.
Check all four sides of the packaging; if damage is detected, mark it clearly. (Material may be damaged due to transport.)
Never indicate “pending inspection”.
Once the goods are delivered, the customer is responsible for the material, including any subsequent damage if these instructions are not followed.
The maximum delivery time will be based on the item in the order with the longest preparation time.
Estimated time: 5 to 15 business days from dispatch of the material from our facilities (including packaging and handling: 2 to 5 business days).
Factors affecting delivery time: quantity, product handling, stock availability, and delivery location.
During holidays, especially in August, delivery times may be extended due to reduced staffing.
Transport delays:
The company is not responsible for delays by the transport company of less than 25 business days.
If delivery exceeds 25 business days, the customer may request cancellation of the order with full refund and no charges.
Customers may cancel their order by sending an email to info@decoideastienda.es before the order leaves our facilities.
The email must include:
Order code
Customer name
If the order is already in transit, the following fees apply:
Shipping costs
10% of the order amount for handling and packaging
Orders must be returned in the same condition as received, without installation marks, drill holes, or adhesive residues.
Returns must include a copy of the invoice inside the package.
Maximum return period: 10 days from receipt of the order.
Returns will not be accepted after 15 days from receipt or without prior written authorization.
In case of accepted returns:
A 10% depreciation will apply if the reason is excess material or dissatisfaction with texture or color.
Return shipping costs are the responsibility of the customer.
Custom or modified materials requested by the customer:
Are not covered by warranty and cannot be returned.
The company will only replace defective material, without covering installation costs.
